Refund policy

Refund & Return Policy

At Pick2kart, customer satisfaction is important to us.

Return Eligibility

We accept returns within 5 days from the date of delivery.

To qualify for a return, the item must:

  • Be unused and in its original condition

  • Be returned with all original packaging, accessories, manuals, and invoices

  • Not be damaged by misuse or improper handling

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (unless received damaged)

  • Personal care or hygiene products after opening

  • Customized or personalized products

  • Gift cards

  • Products marked as non-returnable on the product page

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will investigate and arrange a replacement or refund if your claim is approved.

Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), return shipping will be covered by us.

For other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, orders cannot be cancelled and must follow our return policy.

For any return or refund request, contact us at:

Email: 9466423259a@gmail.com

Shipping Policy

Thank you for shopping with Pick2kart.

Shipping Locations

We currently ship only within India.

Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Orders are not processed on Sundays or public holidays.

Delivery Time

Estimated delivery time:

  • Metro Cities: 2–5 business days

  • Other Locations: 3–7 business days

Delivery timelines may vary depending on courier availability, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking number through email or SMS.

Delayed Deliveries

While we strive for timely delivery, delays caused by courier partners or natural events are beyond our control.

For shipping-related queries, contact us at:
9466423259a@gmail.com

Terms of Service

Welcome to Pick2kart.

By accessing or purchasing from our website, you agree to these Terms of Service.

Products

We make every effort to display products accurately. However, actual product colors and appearance may vary slightly depending on your device.

Pricing

All prices are listed in Indian Rupees (INR).

We reserve the right to change prices or correct pricing errors without prior notice.

Orders

We reserve the right to:

  • Refuse or cancel any order

  • Limit product quantities

  • Cancel orders suspected of fraud or misuse

If your order is cancelled after payment, a full refund will be issued.

Intellectual Property

All content on this website—including logos, product descriptions, text, graphics, and images—is the property of Pick2kart and may not be copied or reproduced without permission.

User Responsibilities

Customers agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Submit false or misleading information

Limitation of Liability

Pick2kart shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

Changes to Terms

We may update these Terms of Service at any time. Continued use of the website constitutes acceptance of the updated terms.

Contact Information

Store Name: Pick2kart

Email: 9466423259a@gmail.com

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

We aim to respond to all customer inquiries within 24–48 business hours.